Returns & Refunds Policy

Due to the perishable nature of our products, all sales are final. However, we stand behind the quality of every gift and will gladly replace items that arrive damaged.

Return Eligibility

We only offer replacements for items that arrive: Damaged during transit Defective upon delivery We do not accept returns or offer refunds for:Change of mindIncorrect address provided at checkoutDelays caused by shipping carriersNormal variations in plant size, shape, or color (as each plant is unique)Personalized items

Return Timeframe

To be eligible for a replacement, you must contact us within:3 days of deliveryRequests submitted after this timeframe may not be eligible for resolution.

Condition Requirements

To qualify for a replacement:The item must be damaged upon arrivalYou must provide clear photos of the damaged product and packaging No return is required.
You do not need to ship the product back to us.

How to Request a Replacement

To start a claim, please contact us through our Resolution Center or email:📧 sendasucc@gmail.comWithin your request, please include:Customer nameOrder numberDescription of the issueClear photos showing the damage (product and packaging)Incomplete requests may delay processing.

Return Shipping Costs

Return shipping is not requiredWe do not provide return labels, as damaged items do not need to be sent back

Refunds

We do not offer refunds.If your order qualifies, we will send a replacement product at no additional cost.

Exchanges

We do not offer exchanges, as our products are live plants and made-to-order gifts.

Lost or Undelivered Packages

If tracking shows that your package was not delivered, please contact us and we will work with the carrier to resolve the issue.If a package is confirmed lost, we will reship a replacement.

Contact Information

For all return or replacement requests, please contact:📧 sendasucc@gmail.com
or submit a request through our Resolution Center on our website.

Policy Updates

We reserve the right to update or modify this policy at any time to reflect changes in our business practices or for compliance purposes.

If you have any questions, we’re here to help and want to make sure your gift arrives happy and healthy 🌿