Monthly Succulent Subscription

FAQs

When will my subscription ship and when can I expect it to arrive?
All subscription orders ship during the first week of each month, regardless of the date you subscribed. Once shipped, orders typically arrive within 3–5 business days. If you subscribe after the current month’s shipment has gone out, your first shipment will ship during the first week of the following month.

When will I be charged for my subscription, and does it automatically renew?
Yes. Your subscription automatically renews each month. You’ll be charged on the same date each month that you originally subscribed. Your subscription will continue to renew monthly until you cancel it through your account.

How do I cancel my subscription?
You can cancel your subscription anytime through your account. Click Account in the upper-right corner of our website, sign in, and manage your subscription from there.

Can I send a subscription as a gift?
Absolutely! Simply enter the recipient’s name and shipping address at checkout, and their monthly subscription shipments will be sent directly to them.

How will the recipient know who the gift is from?
If you’re sending a subscription as a gift, we’ll include a small handwritten note inside the gift box letting the recipient know who sent it.

What does my Succulent Cuttings Club subscription include?
Each monthly shipment includes 6 live, unrooted succulent cuttings and a plant care card with instructions for planting, growing and caring for your cuttings. Gift subscriptions will also include a small handwritten recipient note.

Can I return, refund or exchange my succulent cuttings?
Due to the live and perishable nature of our products, we do not accept returns or exchanges and do not offer refunds once an order has shipped.

What if my succulent cuttings arrive damaged or unhealthy?
Please contact us as soon as possible if your cuttings arrive damaged or unhealthy. We’ll work with you to resolve the issue.